Términos del servicio

Terms and Conditions of Sale

These conditions govern the relationship between GlowHaunt and the customer for every purchase made through this online store, under applicable Spanish and European law.

1. The seller

Raúl Fernández González, NIF 71963732K, Avda. Cardenal Cisneros 30, 34004 Palencia, Spain, trading as GlowHaunt. Contact: raulkeepworking@gmail.com. Language of the contract: English.

2. Products and prices

Prices are shown in US dollars. Depending on your delivery country, import duties or local taxes may apply; they are determined and collected by your local authorities and are not included in the price. We may change prices at any time, but changes never affect orders already confirmed.

3. Placing an order

By placing an order you confirm that you are at least 18 years old and that you accept these conditions in full. The contract is formed when we send you the order confirmation by email.

4. Payment

We accept the payment methods offered at checkout, including credit and debit cards. All payments are processed securely over an encrypted connection. We never store your card details.

5. Shipping and delivery

Shipping is free worldwide. Estimated delivery is 7–15 business days for the United States and the rest of the world, and 5–8 business days within mainland Spain. See our Shipping Policy for the detail.

6. Right of withdrawal

You have 14 calendar days from receipt to withdraw from the contract, under Royal Legislative Decree 1/2007. See our Returns and Refunds policy.

7. Legal warranty

All products carry the two-year legal conformity warranty under Royal Legislative Decree 1/2007. We also offer a 30-day satisfaction guarantee.

8. Intended use and safety

The Ghost Orb is a decorative appliance for household use. Fill it with clean tap or distilled water only — never essential oils, perfume or alcohol, which damage the mist plate and void the guarantee. Place it on a hard surface, away from paper, fabric and open electronics. It is not a toy: keep it out of reach of small children and pets. Disconnect it before cleaning and empty the tank when it is not in use.

9. Applicable law and jurisdiction

These conditions are governed by Spanish law. For the resolution of any dispute, the competent court is that of the consumer's domicile, under Royal Legislative Decree 1/2007.

10. Online dispute resolution

Under Regulation (EU) 524/2013 you can use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr